Understanding of customer preferences
In today’s business, meeting customer satisfaction is a must. Especially in the telecom business, companies are continuing their efforts to raise customer satisfaction based on stable communication infrastructure management. Customers have also identified ‘quality of communication’ as one of the most important factors when choosing a mobile phone carrier. However, with the advent of LTE, the pattern of network usage has changed drastically. Patterns that use large amounts of data, such as watching videos, have surged. Carriers who recognized it began to measure and monitor customer’s satisfaction. Telcos who have huge data will try to achieve customer-oriented paradigm shift through ‘data’. Here, we introduce a customer-oriented evaluation system through Metatron.